Returns & Refunds Policy
Last updated: 6 October 2026
At Sarah M Prints, we want you to be happy with your order. If there is a problem with your purchase, please get in touch and we will do our best to help.
Returns
You have the right to return most items within 14 days of receiving your order, provided the item is unused, in its original condition and suitable for resale.
To request a return, please contact sarahmprints20@gmail.com within 14 days of receiving your order. Please include your order number and the reason for your return.
You are responsible for the cost of returning an item unless the item is faulty, damaged or incorrect.
Once the returned item has been received and inspected, we will confirm whether your refund has been approved.
Customised & Personalised Items
Because customised and personalised products are made specifically for you, customised or personalised items cannot normally be returned or refunded simply because you have changed your mind.
If your customised item arrives damaged, faulty or differs significantly from what you ordered, please contact me as soon as possible and we will work with you to resolve the issue.
Please carefully check any personalised information, spelling and details provided when placing your order. Sarah M Prints cannot be held responsible for errors in information supplied by the customer.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact sarahmprints20@gmail.com as soon as possible.
Please include:
Your order number
A description of the problem
Clear photographs of the item and packaging where appropriate
Depending on the circumstances, we may offer a replacement, repair or full refund.
Refunds
Once your return has been received and approved, your refund will be issued to the original payment method.
Please allow a reasonable amount of time for your bank or payment provider to process the refund.
Original delivery costs will generally only be refunded where the item is faulty, damaged or incorrect.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, size or design, you may return the eligible item and place a new order.
Customised or personalised items cannot normally be exchanged.
Non-Returnable Items
The following items cannot normally be returned unless they are faulty, damaged or incorrect:
Personalised or customised products
Made-to-order items
Digital products, where applicable
Gift cards
Contact
If you have any questions about returns or refunds, please contact:
Sarah M Prints
Email: sarahmprints20@gmail.com
We will always try to resolve any issue fairly and as quickly as possible.